Privacy Policy

1. Our Commitment

Nick's Software ABN 45 725 609 313 recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our Privacy Policy and it sets out the way in which we collect, hold, use, and disclose your personal information.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We have adopted the National Privacy Principles as a minimum standard and will use personal information only for the purposes for which it was collected.

2. What is Personal Information?

When used in this Privacy Policy, the term "personal information" has the meaning given to it in the Privacy Act. In general terms, personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

3. What Personal Information Do We Collect?

We may collect the following types of personal information:

• Name and contact details (email, phone, address)
• Business or company information
• Information about your software requirements and projects
• Payment and billing information
• Communications and correspondence with us
• Website usage data through cookies and analytics

4. How Do We Collect Personal Information?

We collect personal information directly from you when you:

• Contact us via our website, email, or phone
• Request a quote or consultation
• Enter into a contract for our services
• Subscribe to our newsletter or mailing list
• Visit our website (through cookies and analytics)

5. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We do not actively seek to collect sensitive information. If we do collect sensitive information, we will only do so with your consent and in accordance with the Privacy Act.

6. Cookies and Analytics

The information collected is used to improve our website and services. No personally identifiable information is collected through analytics unless you voluntarily provide it.

7. How Do We Use Your Personal Information?

We use your personal information for the following purposes:

• To provide you with our software development and consulting services
• To communicate with you about projects and inquiries
• To process payments and manage our business relationship
• To send you relevant information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations

8. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers who assist in our operations (e.g., hosting, payment processing)
• Professional advisors (accountants, lawyers)
• Government agencies when required by law

Nick's Software does not sell, trade, or rent your personal information to third parties.

9. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:

• Secure storage of electronic data
• Password protection and access controls
• Regular security reviews
• Staff training on privacy obligations

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Generally, we retain client records for seven (7) years after the conclusion of a project or business relationship.

11. Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under the Privacy Act.

12. Access and Correction

You have the right to request access to the personal information we hold about you. You may also request that we correct any inaccurate, incomplete, or out-of-date information.

There is no charge for requesting access to your personal information or for making corrections. We will respond to your request within a reasonable timeframe, usually within 30 days.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Complaints and Enquiries

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.