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See NS-TED In Action
Managing telephone enquiries for community lending services? NS-TED centralizes all your NILS enquiries, automates client communications, and provides the reporting you need for compliance and management.
NILS programs handle hundreds of telephone enquiries. NS-TED gives you a centralised database for all enquiries, agencies, traders, and memberships - with automatic email and letter generation.
Record all telephone enquiries with standard templates and formats for consistent data capture.
Manage agencies, traders, and membership contacts all in one centralized database.
Send emails automatically with letter attachments. Client application letters, interview letters, and more.
Search across all records with date range filters. Export results to Excel for further analysis.
Colorful charts and reports for management. Track enquiry volumes, resolution rates, and trends.
Microsoft Access desktop with option to convert to web-based for multi-site access.
Generate and email standard documents automatically from the database.
Application forms and guidance for new clients
Scheduling and confirmation letters
Membership renewal reminders and forms
Certificates for program participants
Stop losing track of enquiries and contacts. Get all your NILS program data organised in one database with automated communications.
It’s a system to record calls consistently—who called, what they needed, what was discussed and the outcome—so your team can follow up and report reliably.
A database reduces duplicate entry, improves searchability, and makes reporting and compliance much easier.
Yes. Record outcomes, next actions and notes so future calls have context and follow-ups don’t slip through.
Yes. Reports can summarise call volume, enquiry categories, outcomes and trends over time.
Yes. It’s designed for organisations that need consistent call handling and clear reporting.
Yes. Depending on requirements, it can be delivered as a web application so multiple users can access the same live data.