Community Services

NILS Telephone Enquiries Database

Managing telephone enquiries for community lending services? NS-TED centralizes all your NILS enquiries, automates client communications, and provides the reporting you need for compliance and management.

Enquiries Under Control

NILS programs handle hundreds of telephone enquiries. NS-TED gives you a centralised database for all enquiries, agencies, traders, and memberships - with automatic email and letter generation.

  • Track telephone enquiries with standard templates
  • Manage agencies, traders, and membership contacts
  • Automatic email with letter attachments
  • Comprehensive search with Excel export
  • Colorful KPI charts for management reporting
Enquiry Dashboard
142
This Month
89%
Resolved
Agencies: 45Traders: 128

Complete NILS Management

Enquiry Tracking

Record all telephone enquiries with standard templates and formats for consistent data capture.

Contact Management

Manage agencies, traders, and membership contacts all in one centralized database.

Automated Emails

Send emails automatically with letter attachments. Client application letters, interview letters, and more.

Advanced Search

Search across all records with date range filters. Export results to Excel for further analysis.

KPI Reports

Colorful charts and reports for management. Track enquiry volumes, resolution rates, and trends.

Web Option

Microsoft Access desktop with option to convert to web-based for multi-site access.

Automated Letters & Forms

Generate and email standard documents automatically from the database.

Client Application Letters

Application forms and guidance for new clients

Phone Interview Letters

Scheduling and confirmation letters

Renewal Letters & Forms

Membership renewal reminders and forms

Participation Certificates

Certificates for program participants

See NS-TED In Action

Telephone Enquiry Form
Telephone Enquiry Form
Agency Form
Agency Form
Traders Form
Traders Form
Membership Form
Membership Form
Telephone Enquiry Advanced Search
Enquiry Advanced Search
Agency Advanced Search
Agency Advanced Search

Streamline Your NILS Administration

Stop losing track of enquiries and contacts. Get all your NILS program data organised in one database with automated communications.