Screenshots
See NS-STS In Action
A free, web-based ticket system for IT helpdesk and customer support. Track issues, assign technicians, build a knowledge base, and collaborate with your team - at no cost.
NS-STS streamlines your IT work and makes it easy to support your customers. Track every issue from submission to resolution, build a knowledge base of solutions, and train your staff with documented resolutions.
Create, track, and close support tickets. Set priorities, due dates, and categories.
Assign tickets to technicians. Add collaborators when you need extra help.
Build a fault dictionary. Document solutions so your team learns from every issue.
Add internal notes and comments to tickets. Keep full history of all communications.
Automatic emails when tickets are created, assigned, or updated.
See open/closed tickets, response times, and workload by technician.
User submits a ticket with issue details
Ticket assigned to a technician
Technician works on and resolves the issue
Solution added to knowledge base
Track internal IT support requests and resolutions
Manage external customer enquiries and issues
Handle building maintenance requests
Track employee questions and requests
Simple issue tracking without complexity
Get started with support at zero cost
Yes, NS-STS is completely free. There are no hidden fees, no premium tiers, and no credit card required. We offer it as a way to help small businesses and introduce them to Nick's Software quality.
While the software is free, we offer paid installation and setup assistance if needed. Once installed, the system is self-service with documentation provided.
Yes, you can create your own ticket categories to match your support structure.
Yes, the system sends automatic email notifications when tickets are created, assigned, updated, or closed.
There's no limit on the number of users or technicians. Add as many as you need.
It's free, it's simple, and it works. Get organised with NS-STS.
A support ticket system is a structured way to receive, track and resolve requests. Each issue becomes a ticket with an owner, status, priority and history.
Either. You can use it for internal requests (IT/ops) or external customer support, depending on how you configure categories and access.
Yes. Tickets can be assigned to team members and tracked through statuses such as new, in progress, waiting and resolved.
Yes. A ticket should provide an audit trail of comments, actions and outcomes so nothing is lost and handover is easy.
Yes. Common fixes and procedures can be documented so users can self-serve and the team resolves issues faster.
Yes. It’s a browser-based system accessible on your network.